Welcome to IDCOLLINS Bookkeeping  Support
We’re here to help! Our dedicated support team is available to assist you with any issues or questions you may have.

How to Get Support
1. Submit a Ticket by completing the form below.
Create a support ticket. Provide as much detail as possible to help us understand and resolve your issue quickly.
2. Check Ticket Status: Already submitted a ticket? Check the status of your existing support tickets by clicking the MY TICKETS tab above.

Contact Us
If you need immediate assistance or have any other inquiries, please contact us at:
– Email: infocs@idcollins.com
– Phone: 240-393-4137

Our Commitment
We strive to respond to all support tickets within 24 hours.
Your satisfaction is our priority, and we aim to resolve issues as efficiently as possible.
Thank you for choosing [Your Company Name]!

Terms and Conditions
# 1. Introduction
Welcome to IDCOLLINS Bookkeeping 's Support Ticket System ("System"). By accessing or using our System, you agree to comply with and be bound by the following Terms and Conditions. Please review them carefully before using the System.
# 2. User Responsibilities
2.1 Account Security: Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account.
2.2 Accurate Information: Users agree to provide accurate and up-to-date information when creating a support ticket. Providing false information may result in the suspension or termination of your account.
2.3 Prohibited Activities: Users agree not to misuse the System, including but not limited to:
- Uploading malicious software or viruses.
- Using the System for illegal or unauthorized purposes.
- Harassing or abusing support staff.
# 3. Privacy Policy
Your use of the System is also governed by our Privacy Policy, which can be found [here](link to your Privacy Policy).
# 4. Ticket Resolution
4.1 Response Time: While we strive to respond to all support tickets promptly, response times may vary based on the complexity of the issue and current support request volume.
4.2 Resolution: We aim to resolve issues as efficiently as possible, but we do not guarantee a specific resolution time or outcome.
# 5. Limitation of Liability
To the maximum extent permitted by applicable law, IDCOLLINS Bookkeeping Support System shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the System.
# 6. Modifications to Terms
IDCOLLINS Bookkeeping Support System reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of the System after any such changes constitutes your acceptance of the new Terms and Conditions.
# 7. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Maryland, without regard to its conflict of law principles.
# 8. Contact Information
For any questions or concerns about these Terms and Conditions, please contact us at infocs@idcollins.com

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